Refund Policy

Alben.io is operated by Logic Innovates Private Limited. Alben.io is an innovative application designed to enhance business operations. Any user accessing and using Alben.io must acknowledge and agree to comply with the terms outlined in this refund policy.

1. Refund Eligibility:

By utilizing the services provided by Alben.io, the user of this application agrees to adhere to the terms outlined in this refund policy. Refund requests can only be initiated within the first 30 days from the date of subscription.

2. Refund Method:

To request a refund, please contact our support team at care@alben.io or call +91 7887886880. Upon receiving a request, our team will take the necessary steps. If a user meets all the refund conditions, a refund will be initiated within 7 business days.

3. Non-Refundable:

After the initial 30-day period, refund requests will not be entertained. Subsequent payments made beyond the first subscription are non-refundable.

4. Subscription and Validity:

Upon the expiration of a subscription, access to Alben.io paid features will be restricted; however, any user can still use free features until the next recharge. Any type of subscription can be renewed at any time. You can visit the pricing page on the website to check the price at https://alben.io/pricing

5. Refund Settlement Timeframe:

Once initiated, refunds may take up to 7 business days to reflect in the subscriber's original payment mode used at the time of subscription.

6. Modifications in Refund Policy:

Alben.io reserves the right to modify pricing for business owners and adjust refund policies or business terms. The tariff for our premium features and services may be revised based on evolving requirements.

7. Documentation for Refund:

If eligible for a refund as per the stated policies, please provide a valid invoice related to the specific Alben.io account for payment verification. Once our team evaluates and approves the invoice, the refund process will proceed.

8. Communication Channels:

For refund requests or any queries, contact us at care@alben.io or call us at +91 7887886880 for assistance.